Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After this period, we’re unable to accept new refund requests under the return policy. Quality-related issues may still be covered under the applicable warranty policy. Please make sure to contact us by email at support@ottocast.com within the return period.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can review the issue and help resolve it.

Seller / Product-Related Reasons

If your item arrives defective, damaged, or incorrect due to our error, please contact us as soon as possible. Once the issue is confirmed, we’ll work with you on an appropriate solution, such as a replacement or refund.

For confirmed quality-related returns, we will provide a prepaid return shipping label where available. If a prepaid return label cannot be provided in your region, eligible return shipping costs may be reimbursed up to 15% of the order amount.

Customer-Related Reasons

If you’d like to return an item for a reason unrelated to a confirmed product defect or our error, the return will be treated as a customer-initiated return. In these cases, the customer is responsible for the return shipping cost and any applicable return fees described below.

This may include:

  • Changing your mind or no longer needing the product
  • Ordering the wrong product or model
  • Placing an accidental or incorrect order
  • Providing an incorrect or incomplete shipping address
  • Returning a product because it is not compatible with your vehicle
  • Returning an item claimed to be defective when inspection confirms that it is functioning normally
  • Returning an item outside the approved return process

To help ensure the product is right for your vehicle, we recommend checking the relevant compatibility information before placing your order. If the product is returned because it is not compatible with your vehicle, the return will be treated as a non-quality-related return, and the customer will be responsible for the return shipping cost.

Return Eligibility

To qualify for a return, the product should be free from damage caused by misuse or improper handling and returned with its original contents.

  • All original accessories
  • All cables
  • All included documentation
  • Original packaging
  • Receipt or proof of purchase

If a returned item does not meet these requirements, we may be unable to approve the return after inspection.

Business or bulk orders of five or more units of the same product may not be eligible for return or refund.

Return Process

  1. Contact us at support@ottocast.com with your order details and reason for return.
  2. Once your return is approved, we’ll provide instructions on how and where to send your item. Please do not send items back before receiving return authorization.
  3. Once your return is received, we’ll inspect it within 3-5 working days and let you know the result. If approved, we’ll issue the applicable refund or replacement.

For customer-initiated returns, the customer is responsible for return shipping costs and for any loss or damage during return transit. For confirmed quality-related returns using a prepaid shipping label provided by us, we are responsible for the return shipment.

If an item is returned as defective but our inspection confirms that it is functioning normally, the return will be treated as a customer-related return.

Once a valid return request is submitted within the 30-day return window, we’ll continue processing the request even if the original return window expires during the review period.

Return Fees

For customer-initiated returns that are not related to a manufacturing defect or our error, the following deductions may apply:

  • Unopened product with the factory seal intact: the original shipping fee, if any, is non-refundable.
  • Opened product with all original packaging and accessories complete and in like-new condition: the original shipping fee, if any, plus a 5% restocking fee, with a minimum fee of $5, will be deducted from the refund.
  • Manufacturing defect or our error: no restocking fee will be charged.

Any applicable return fees will be deducted from the refund amount. Unless the return is caused by a manufacturing defect or our error, original shipping fees, if any, are non-refundable.

Refund or Exchange

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method.

Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

Replacements are generally available for defective or damaged items. If you need a replacement for the same item, please contact us at support@ottocast.com.

Order Cancellation

Orders can be canceled before shipment. The applicable cancellation fee depends on when the request is made:

  • Within 12 hours after payment: no cancellation fee will be charged and a full refund will be issued.
  • More than 12 hours after payment but before shipment: a cancellation fee equal to 5% of the order subtotal, with a minimum fee of $5, will apply.
  • After shipment: the order can no longer be canceled and must follow the applicable return process after delivery.

To request an order cancellation, please contact us as soon as possible at support@ottocast.com and provide your order number.

Price Match Guarantee

If the price of the same product decreases within 30 days after your purchase date, you may contact support@ottocast.com to request a price adjustment and refund of the price difference.

Each order is eligible for one price adjustment only. The Price Match Guarantee applies only to the same product purchased directly through an OTTOCAST-operated online store.

Return Shipping Instructions

Please follow these details for a smooth return of item:

1. We would appreciate if you ship it via DHL, not via another express company.
2. The description of the good is expected to be "Video Interface".
3. The invoice value is expected to be $20/pcs.
4. Remove all the famous brand names on the package.

Email: support@ottocast.com

Policy Scope

This policy applies only to purchases made directly through OTTOCAST-operated online stores. Purchases made through third-party retailers or marketplaces are subject to the return and refund policies of those sellers.

Nothing in this policy affects any statutory consumer rights that apply under the laws of your country or region.

Limitation of Liability

To the extent permitted by applicable law, we are not responsible for:

  • Data loss resulting from the use of our products
  • Personal items mistakenly returned to us
  • Indirect, incidental, or consequential losses resulting from the use or inability to use our products

Nothing in this policy excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.